Frequently asked questions

Yes. We’ve operated from our warehouse in Haskell, NJ, since 2014, and have shipped more than 1 million orders through our own store and marketplaces. You can reach us at 1-888-830-0398, read our customer reviews or see what customers say on Trustpilot.

Yes. We buy overstock, closeouts and liquidation inventory from brands, distributors and retailers, and verify every product for authenticity.

We buy closeout inventory when brands discontinue a product, update its packaging or reduce overstock. Multipacks lower the cost per unit, and selling on our own store means no marketplace fees to pass on.

Sometimes. Many of our products are closeouts, so some can’t be restocked once they sell out.

Yes. Payments are processed through Shopify’s encrypted checkout, which meets PCI DSS Level 1. We never see your full card number.

Shipping is free on orders over $49 before tax within the contiguous U.S. Orders under $49 ship for $6.99. Orders to Alaska, Hawaii and U.S. territories have additional charges. Shipping policy

Orders placed by 11 AM ET, Monday through Friday, ship the same business day. Later orders ship the next business day. Most orders arrive within 2 to 3 business days.

No. We ship within the U.S., including Alaska, Hawaii and U.S. territories.

Yes. Choose local pickup at checkout and collect your order at 14 Doty Road, Unit A2, Haskell, NJ 07420. Pickup hours are Monday through Thursday, 9 AM to 5 PM ET, and Friday, 9 AM to 1 PM ET.

We’ll email or text you a tracking link as soon as your order ships.

Yes, within 30 days of receiving your order, if the item is unused and in its original packaging. A $6.99 return fee applies, and some items can’t be returned. See our return policy for full details.

Fill out our contact form with your order number. Once your return is approved, we’ll send a prepaid return label. The $6.99 return fee will be deducted from your refund. Please ship it within 14 days. Items sent back without first requesting a return can’t be accepted.

Please inspect your order when it arrives and contact us right away if an item is damaged, defective or incorrect, so we can evaluate and fix the issue.

We inspect your return and process your refund within 2 business days of receiving it. Refunds go back to your original payment method and may take a few days to appear in your account, depending on your bank.

Call 1-888-830-0398 Monday through Thursday, 9 AM to 5 PM ET, or Friday, 9 AM to 1 PM ET. You can also email info@firstchoicebuying.com or use our contact form.