Refund policy

We offer easy returns on all domestic orders. You can request a return within 30 days of receiving your order. Once you receive a return label, you have 14 days to ship the order back to us.

We charge a flat fee of $6.99 for all returns. To be eligible for a return, your item must be in the same condition that you received it in, unused, and in its original packaging. You’ll also need the receipt, packing slip or other proof of purchase.

You may be charged a restocking fee of up to 20% if the item was opened or used. Shipping costs are non-refundable.

To start a return, fill out our contact form with your order number.

If your return is accepted, we’ll send you a prepaid return shipping label. The $6.99 return fee will be deducted from your refund. Items sent back to us without first requesting a return will not be accepted.

Please pack your return carefully, attach the label and drop your package off with the carrier shown on the label.

For any return questions, you can contact us at info@firstchoicebuying.com.

Damaged & Defective Orders
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate and remedy the issue.

Exceptions/Non-Returnable Items
Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and opened personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. We do not accept returns on sale items or gift cards. Non-refundable items will be marked as such in the product description; please note this prior to purchase.

Exchanges
The fastest way to get what you want is to return your item and, once the return is accepted, purchase the new item.

Refunds
We inspect your return and process your refund within 2 business days of receiving it. We’ll email you to let you know whether your refund is approved. Approved refunds go back to your original payment method and may take a few days to appear in your account, depending on your bank. If you haven’t received your refund after that, please contact us at info@firstchoicebuying.com.

 

To learn about how we ship orders, visit our Shipping Policy page.